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The Role and Function of Shop Stewards at the Workplace – Building Healthy Workplace Relationships

Supervisor’s and shop steward’s need to know and understand the roles and responsibilities of each other, in the context of the unique character of the South African labor environment, including the trade union organizational rights spelled out in the Labour Relations Act.

Once the parties achieve this understanding of each other’s roles and functions, this allows for an environment that will help foster better relationships and enable parties to move to a less confrontational way to achieve desired goals and hopefully achieve an environment of co-operation.

Supervisors and shop steward’s industrial relations and work functions will be covered, as well as guidelines on how to move from confrontation to cooperation. Lastly and importantly the objectives and obligations of the employment relationship and employment contract will be discussed.




09h00 – 16h00


Michael Lavender

Michael Lavender joined SEIFSA in 1991 as an Industrial Relations Advisor, after two and a half years in the mining industry in the position of an Industrial Relations Advisor. He has held various positions within the Industrial Relations Division, including Senior Industrial Relations Advisor, Industrial Relations Services Training Manager, and was appointed to the position of Industrial Relations Manager in 2013.

Providing key Industrial relations consultancy and training services, Michael holds:

A Bachelor of Social Sciences degree, majoring in Industrial Psychology and Economics from the University of KwaZulu-Natal, formerly the University of Natal.

A Personnel Management Trainee Programme from Rand Mines.

A Certificate Programme in Industrial Relations (CPIR) from the University of the Witwatersrand’s Graduate School of Public and Development Management (Wits Business School).

An Expert Negotiator Certificate issued by the Gordon Institute of Business Science (GIBS).

In addition, Michael is the Lift and Escalator Employer spokesperson for the Lift negotiations. He is also a representative at the Metal and Engineering Industries Bargaining Council. He has gained extensive knowledge and experience and his daily duties include but are not limited to, advising and training companies on the Main Agreement and labor law, chairing hearings in the areas of disciplinary, incapacity, and grievance. Representing various companies in retrenchment consultations and other industrial relations matters such as disputes and industrial action, as well as at the CCMA and the MEIBC Bargaining Council at conciliation and arbitration.


Tel: 011 298 9400

Email: sales@seifsa.co.za

Additional information

Webinar, Afrique Boutique Hotel


5 April 2024


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