On completion of this workshop, you will:

  • Tips on managing conflict and eliminating grievances
  • Understand the key concepts and principles of fair grievance handling
  • Know the key element and procedures for conducting a fair grievance enquiry
  • Discuss the role of the various participants at the grievance enquiry

About the workshop

SEIFSA has developed a half-day workshop focussing on empowering your supervisors and first line managers to deal with conflict and misconduct effectively on the shopfloor.

The workshop will cover

  • Understanding the employment relationship
  • The basic employment obligations to be expected from employees and shop stewards
  • Dealing with conflict and misconduct, including:

o    Poor timekeeping

o    Absenteeism

o    Desertion

o    Sick leave or abuse

o    Intoxication

o    Theft and dishonesty

o    Refusal/failure to work and insubordination

o    Poor performance

o    Incapacity

o    Harassment

o    The burden of proof

o    Corrective action and the issuing of warnings

o    Dealing with grievances

The presenter

Michael Lavender holds a Bachelor of Social Sciences degree, majoring in Industrial Psychology and Economics from the University of KwaZulu-Natal, a Personnel Management Trainee Programme from Rand Mines,a Certificate Programme in Industrial Relations (CPIR) from the University of the Witwatersrand’s Graduate School of Public and Development Management (Wits Business School), and an Expert Negotiator Certificate issued by the Gordon Institute of Business Science (GIBS). Since joining SEIFSA is 1991, he has gained extensive knowledge and experience and daily duties include but are not limited to, advising and training companies on the Main Agreement and labour law, and chairing hearings in the areas of disciplinary, incapacity, grievance. Representing various companies in retrenchment consultations and other industrial relations matters such as disputes and industrial action, as well as at the CCMA and the MEIBC Bargaining Council at conciliation and arbitration.

Who should attend?

  • Supervisors
  • Foreman
  • First line Managers
  • Anyone who needs to know the basic principles of dealing with shopfloor misconduct
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