Awarded to a company with the best/highest rating by its customers for its performance in customer service.

What was the challenge the company was trying to solve?

Describe the Intervention

To assist you in answering this question, think about the following:

• Describe a typical customer?
• What were the benefits/value to the customer?

Demonstrate how the company measured progress?

To assist you in answering this question, think about the following:

• What feedback mechanisms did your company implement?
• How are your feedback systems monitored?
• What have some of the results indicated?

What was the impact of the interventions?

To assist you in answering this question, think about the following:

• Highlight how the intervention improved staff moral
• Was there an improved financial performance?
• How did the intervention improve customer service?