Improving your Team’s Client Focus
In order to obtain a competitive advantage in their market, companies can choose to focus on price, innovation or image. That said, one of the most efficient ways of standing out from the competition is to offer a quality service that meets the expectations of clients while also contributing effectively to the corporate’s image as seen by the public.
Customer orientation is a long-term strategy which demands that everyone in the company, from top management to entry-level staff, be involved. This requires a change in corporate mentality as well as a reconfiguration of the internal organization with a view to focusing on customer expectations.
Designed to help you communicate your corporate client strategy to your staff, this training programme presents you with the main challenges as well as practical methods to overcome them.
You will learn:
- Obtain information about the client’s position, role and influence within the organisation to establish long-term working relationships;
- Match the client’s needs and expectations for a consulting project;
- Relate the long-term ramifications of an implemented solution to the client’s long-term goals;
- Apply the knowledge (concepts and principles) of consulting in maintaining an effective working relationship with the client.
Tel: 086 173 4372