Get the Best from your Staff
When you treat your staff members like your clients, you are meeting a specific need whilst you are also modelling a very precise type of behaviour. An increasing number of companies have adopted a client-oriented strategy with the aim of increasing client loyalty. Together we will also examine the principles you should apply to carry out the delicate task of monitoring your employees as they carry out assignments delegated. Practical tools and tips are provided as you progress through the course.
You will learn:
- To identify key types of behaviour in order to meet their needs;
- To identify the impact of these types of behaviour on the end client;
- Evaluate themselves on these key types of behavior to make improvements;
- Keep a meeting on track;
- Formulate objectives properly;
- Anticipate the risk of an assignment going wrong; and
- Choose the correct means of communication.
Tel: 086 173 4372