Communication and Support During Change
When it comes to change, the transmission of the plan of action is frequently under-estimated; yet, it is primordial when it involves getting people to subscribe to change and to new work habits. A project for change can trigger different reactions among your team members. You will learn how to adapt your communication according to each person’s feelings and the stage of change they are in.
You will learn:
- Determine communication objectives.
- Adapt the message to each stakeholder. Choose adapted means of communication where applicable.
- Develop communication as the project progresses.
- Apply Elisabeth Kübler-Ross’s “grief cycle model”.
Tel: 086 173 4372