There are many debates and even books written about culture vs strategy. I firmly believe you cannot emphasise one over the other. Both are crucial for the sustainability of the company. In this webinar, I explore how each contributes the company.
Three points to take away from this webinar:
- Excellent customer service can be a differentiator in any industry in South Africa. This is not a strategy, but a culture and it must be lived and driven from the top.
- Clear and ongoing communication is key to the success of changing a culture as well as any strategy.
- Having the “correct” strategy that everyone in the company understands and is rewarded on is the foundation of any successful company.