The telephone is one of the most useful inventions ever made and an important communication tool. Without a telephone it is difficult to conduct business. It is probably responsible for most customer contacts. An effective telephone personality will help we win friends & create goodwill. Since the person can’t see you over the phone, you are judged only by the sound of your voice and your action. It is important to know how to operate it properly & effectively. This course will support you in processing incoming and outgoing calls more effectively.
You will learn:
- Employing effective telephone etiquette
- Answering the telephone according to organisational standards
- Processing incoming calls according to organisational standards
- Processing outgoing calls according to organisational standards.
Natalie Fourie | Sales Officer
Tel: 011 298 9424