Resolving Tension when Things Go Wrong
You thought you had anticipated everything, but your team member has not done what you expected and has failed to meet the objectives… When an assignment goes wrong, what should you do? Is it possible to criticize someone who is the root cause of a problem without causing conflict? Can we change that person’s behaviour without creating tension? This session will teach you a very simple and practical modus operandi to set an assignment back on track by answering the questions as you work through the course.
You will learn:
- Preserve a trusting relationship whilst he/she gets an assignment back on track;
- Tell someone that they did something wrong;
- Criticize someone who is the root cause of a problem without causing conflict; and
- Change a person’s behaviour without creating tension.
Natalie Fourie | Sales Officer
Tel: 011 298 9424