Conflict resolution is a daily occurrence at work that can either propel or disrupt the momentum for a leader, a team or the entire organization. The workplace can become a toxic environment when leaders allow conflict to fester rather than confront it head-on. This course will provide valuable insight into understanding and managing conflict more effectively.
You will learn:
- How to resolve and identify tension in the workplace.
- Understand the process of conflict.
- How to deal with interpersonal crises in the workplace.
- How the mutual gains approach works.
- How to maintain a good working relationship.
Tel: 086 173 4372