Business Skills

Managing Conflicts

The course covers the following content:
• How to resolve and identify tension in the workplace.
• Understand the process of conflict.
• How to deal with interpersonal crises in the workplace.
• How the mutual gains approach works.
• How to maintain a good working relationship.

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Managing Cost Centres

The course covers the following content:
• Transfer prices and responsibility centres; and
• Cost price: from full costs to the ABC method.

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Managing for Success

The course covers the following content:
• Identify potential pitfalls in management practices;
• Do things right with Management 3.0;
• Differentiate between statutory power and leadership;
• Get people fully on board through effective communication; and
• Follow through on your own projects.

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Lean Philosophy and Continuous Improvement

The course covers the following content:
• How to identify the key characteristics of an ideal process;
• The gap between the ideal process and the current one;
• How to identify sources of waste from a lean perspective; and
• What continuous improvement is and how to sustain it?

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Managing Workplace Relationships

The course covers the following content:
• Explain the need for clear structure in workplace relationships;
• Explain the interrelationship between personal and professional relationships;
• Identify techniques for self-management;
• Explain how stereotyping affects relationships; and
• Acquire techniques for communicating own feelings, thoughts and opinions for different situations.

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Measuring Processes for Improvement

The course covers the following content:
• Recognize the characteristics of a process and construct a process view;
• Understand and apply 2 metrics to analyze a process; and
• Improve processes via these metrics.

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Meetings that Deliver

The course covers the following content:
• Ask essential questions before setting up a meeting;
• Close a meeting efficiently;
• Initiate a group self-assessment as part of a process of ongoing improvement; and
• Uncover best practices for a meeting that matters.

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Presentation Skills

The course covers the following content:
• Write/sign for a specified audience and purpose.
• Use language structures and features to produce coherent and cohesive texts for a wide range of contexts.
• Draft own writing/signing and edit to improve clarity and correctness.

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Quality at the Source

The course covers the following content:
• Have a better understanding of implementing quality at source;
• Be able to recognize the root cause of a problem more effectively; and
• Be able to implement error-proofing methods to prevent mistakes.

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Remote Management

The course covers the following content:
• Reach out to remote team members;
• Set up a geographically dispersed team;
• Provide one-on-one support and motivation for remote staff;
• Unite and motivate a geographically dispersed team; and
• Implement remote working in your team.

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Remote Working

The course covers the following content:
• IDevelop the right mindset to make remote working a success;
• Identify the opportunities and risks related to this way of working;
• Identify the main challenges; and
• Adapt to remote working.

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Resolving Tension when Things Go Wrong

The course covers the following content:
• Preserve a trusting relationship whilst he/she gets an assignment back on track;
• Tell someone that they did something wrong;
• Criticize someone who is the root cause of a problem without causing conflict; and
• Change a person’s behaviour without creating tension.

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Telephone Etiquette

The course covers the following content:
• Employing effective telephone etiquette
• Answering the telephone according to organisational standards
• Processing incoming calls according to organisational standards
• Processing outgoing calls according to organisational standards.

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The Value Chain and Value Creation

The course covers the following content:
• The sources of value creation;
• The value chain and competitive advantage; and
• Value creation and strategy.

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Theory and Calculation of Contract Price Adjustment Online Course Programme

The course covers the following content
• Introduction and basic principles of first aid
• Terminology, positioning, and anatomy
• Emergency scene and patient assessment
• Cardiopulmonary resuscitation and choking
• Bleeding and wounds
• Burns
• Fractures and sprains
• Head injuries, spinal injuries, and shock

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Understanding Costs

The course covers the following content:
• What is a cost? and
• Cost price: from partial costs to full costs.

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Understanding diversity

The course covers the following content:
• Understand cultural and other differences in the workplace;
• List and understand the concept relating to stereotypes in the workplace; and
• Demonstrate a basic understanding of the role of change in the workplace.

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Understanding the Supply Chain

The course covers the following content:
• What the supply chain is;
• What are the best ways to guide flows in the supply chain;
• What is the supply chain and client satisfaction;
• How to develop supplier relations; and
• What the main decision criteria for big structural decisions are.

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Workplace Induction

The course covers the following content:
• Where they fit into an organisation;
• What their role in an organisation is;
• What an organisation expect of them;
• Employment-related legislation;
• An organisational code of conduct;
• What happens should they break the rules.

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Youth Work Readiness Programme

The course covers the following content:
• Developing your leadership skills.
• Managing for the first time.
• Managing your time and your priorities.
• Be a great Team Player.
• Managing Conflicts.
• Ethics and Social Responsibility Awareness.
• Self-Awareness and Decision-Making Skills.

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Cellular Layout and One-piece Flow

The course covers the following content:
• Cellular layout; and
• One-piece flow.

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Coaching a Team Member

The course covers the following content:
• Explain the concept of coaching in a business environment.
• Demonstrate skills and techniques required of a coach.
• Develop an action plan to coach two team members.
• Gather evidence and monitoring progress.

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Communication skills

The course covers the following content:
• Respond critically yet sensitively as a listener/audience;
• Analyse own responses to spoken/signed texts and adjust as required;
• Use strategies to be an effective speaker/signer in sustained oral/signed interactions; and
• Evaluate spoken/signed discourse.

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Competence, Agility and the Importance of Networking

The course covers the following content:
• What competence is.
• What agility is.
• How to evaluate your network better.

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Developing Talent

The course covers the following content:
• Develop talent; and
• Create a Talent Management Virtuous Spiral.

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Drawing up an Identity Card for your Unit

The course covers the following content:
• Get an overview of their environment;
• Build an identity card of their unit; and
• Obtain key information they need to know about their unit.

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Fundamentals of Recruiting a New Entrant

The course covers the following content:
• The fundamentals of recruiting a new entrant;
• What typical situations to look out for when evaluating the behaviour of a new recruit; and
• How to summarise the interview.

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Implement Diversity into your Daily Working Life

The course covers the following content:
• Be more open to others.
• Encourage participation in all types of people.
• Act as a role model for inclusive behaviour.

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Getting the Best from your Mixed-generation Team

The course covers the following content:
• Understand generations at work;
• Communicate across generations; and
• Design Work to Motivate Performance organisation and a specific workplace.

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Getting to "Yes"

The course covers the following content:
• How to analyze their arguments to make it more effective;
• What the right way to ask a “yes” question is; and
• How to formulate a “yes” question in any situation.

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Feedback Essentials

The course covers the following content:
• Give constructive feedback;
• Congratulate a colleague;
• Successfully manage a personal development interview; and
• Respond to poor performance.

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Interviewing a New Entrant

The course covers the following content:
• Apply various techniques for interviewing new entrants; and
• Conclude the recruitment process.

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Keys to Project Management

The course covers the following content:
• Refine the project organisational structure, profiles, roles and responsibilities;
• Project team profiles and structure are refined and documented in line with organisational standards and procedures;
• Determine the integrated change control procedures;
• Gather, check and interrogate component elements and/or plans for cohesion and balance to ensure alignment to each other;
• Produce the integrated project management plan document; and
• Obtain approval for the integrated project management plan.

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Increase Remote & Diverse Communication

The course covers the following content:
• Perform better with diversity;
• Remotely communicate across cultures; and
• Deal with conflict and disagreements

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