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Job Role Name

Technical Helpdesk Operator

Job Description

Reporting to: Helpdesk and Training Manager

Job Summary

To provide first line technical support and problem solving for all IDS manufactured and distributed products. This includes but not limited to security system products, CCTV products and access control products.
Role

• Resolving incoming telephone queries
• Respond to incoming email queries timeously
• Allocate security products to a customer’s profile upon relevant invoicing Requirements
• Grade 12
• Reliable transport to and from work
• Experience in providing on-site or telephonic technical support Skills and Knowledge
• Good communication skills
• Customer service experience
• PC literate with proven proficiency in MS Office and email
• Experience in the security industry would be to your advantage
• Basic IP networking knowledge essential
• Basic knowledge of troubleshooting principles Other
• Be presentable
• Ability to follow instructions and procedures
• Be able to work independently to the completion of tasks
• Clear criminal and credit record
• Consideration will be given to an EE candidate

Key Deliverables
• Customers receive the highest standard in technical support on all products
• Clear and courteous communication
• Keeping up to date with new products

Duties

Role

• Resolving incoming telephone queries
• Respond to incoming email queries timeously
• Allocate security products to a customer’s profile upon relevant invoicing

Key Deliverables

• Customers receive the highest standard in technical support on all products
• Clear and courteous communication
• Keeping up to date with new products

 

Contact Person

Sharon Bennett

sharon.bennett@idsprotect.co.za