Communication & Interpersonal Skills (Unit Standard Aligned)

This unit standard aligned intervention provides the knowledge and practical key elements of communication and interpersonal skills needed in today’s workplace.  Attendance will be valuable to anyone in the workplace who would like to improve their communication and interpersonal skills.

The workshop will cover

After completing this topic and with the recommended work place experience individuals should be able to:

• Identify the skills and knowledge required for the development your career path
• Make and update your personal plans for developing skills
• Prioritise goals and objectives
• Select mechanisms for pursuing feedback
• Source, select and utilise the requisite resources
• Identify ways to minimise digressions or obstacles
• Identify and describe existing and potential conflict situations
• Participate in a conflict resolution/management processes
• Evaluate conflict resolution/management process
• Monitor and respond to conflict resolution/management process
• Explain stress and its role in daily living
• Investigate techniques to manage stress in the workplace
• Identify stressors in the workplace
• Explain different ways in which people react to stress
• Identify stressors related to home and the greater environment
• Identify, explain and describe the purpose and process of scheduling activities in your own business
• Develop an effective business schedule
• Organise and prepare business activities and estimate their duration
• Develop strategies to deal with interruptions

Peer support

Participate in group exercises and discussions to gain from the best practice experiences of other companies. Network with other skills development facilitators so that you can handle skills development planning and implementation with confidence.